FAQs

Q?

I have a (brand name/non-brand name) computer. Can you fix it?

A.

We can work on any brand computer as long as you are running one of the Microsoft Windows, Apple OSX/MacOS, IOS, Android and some Linux operating systems.

Q?

What hours do you operate?

A.

Standard service hours are Monday-Thursday, 10 AM – 5 PM, Friday 10 AM -2 PM, Saturday by appointment. In most cases service can be scheduled same day. Additional charges may apply for Immediate Response services or service outside of standard service hours.

Q?

What forms of payment do you take?

A.

We currently accept cash, check, Visa and Mastercard. Through Paypal we can accept American Express and Discover too.

Q?

When do I have to pay for your service? 

A.

On-Site Computer Service: Payment is due before our technician leaves.
Pickup/Return Service: Payment is due before we return the system.
Remote Service: A payment instrument (check or credit card numbers) is requested prior to the service, but will not be charged until after the service.

Maintenance Plans are Pre-Paid. The choice is to ether prepay the Year or Subscribe to Monthly Recurring payments via PayPal. Subscription auto renews and then go month to month and cancel anytime after the first year.

Q?

What areas do you service?

A.

  • Remote Servces: Anywhere with highspeed internet! We've helped soldiers in Iraq, fishermen in Alaska, surfers in Hawaii and almost everyone in between.
  • On-Site & Pickup/Drop-off Services: Currently we service all of Pinellas and most of Hillsborough counties.
    • If zip code to zip code is more than a half hour drive, we reserve the right to request a reasonable trip fee.

Q?

Who will work on my computer?

A.

Feel free to ask for the same Microsoft Trained Technician every time! We encourage you to get to know your technical consultant.

Q?

How long will the support session take?

A.

That depends. A simple configuration or 'How to' question may only take a few minutes. If we are removing viruses, ad ware, spy ware, and optimizing your pc, the session is usually around an hour. Depending on the severity of the infestation, the session could take well over an hour. We genuinely care about doing the best possible job and make sure your computer is in the best condition possible. We want our service to be a great experience for you and hope you will return to Bay Geeks with all your computer problems and questions.

Q?

How does your remote support tool work?

A.

We've invested in the industry's best remote support & collaboration tool, TeamViewer. There are two main options when it comes to our remote support services.

TeamViewer's Quick Support and TeamViewer's Hosted version.

TeamViewer's Quick Support tool can be downloaded & saved so you can run it anytime you'd like us to login. Once you've ran the tool, we'll be able to see your computer in our dashboard, so we can send you a popup that shows you two options, "Allow" or "Deny". If you click "Allow", we'll be connected to your computer. Click "Deny" and we can't login.

TeamViewer's Hosted version is installed and we can login anytime you give us permission (via phone, email, text etc...). This is only for our regular clients who've already established trust in Bay Geeks and our team. If you're not sure about us yet it's best to use the Quick Support version. All of our Maintenance Plan clients will have the hosted version installed so we can perform our routine maintenance.